FAQ – Everything You Need to Know
Welcome to our FAQ section, where we address the most common enquiries about our services. This page is designed to provide clear and concise information to support you. If you require further assistance, please don’t hesitate to contact us direct.
Frequently Asked Questions.
I cover Thrapston, Ringstead, Cranford, Woodford, Aldwinkle, Thorpe Waterville, Clopton, Oundle, Raunds, Chelveston, Islip, Titchmarsh, Great Addington, Little Addington, Slipton, Twywell, Lowick, Barnwell, Stanwick, Denford and other surrounding villages.
They certainly do, please see my services page and booking forms for more details on exact pricing.
- Circle 1 – Local (0 – 2 miles) No travel fee. This zone includes, Denford, Ringstead, Thrapston, Islip, Denford Ash.
- Circle 2 – (3 to 4 miles) Extra travel fees apply. This zone includes, Raunds, Thorpe Waterville, Woodford, Great Addington, Little Addington, Woodford, Tywell, Lowick, Slipton.
- Circle 3 – (5 to 6 miles) Extra travel fees apply. This zone includes, Keyston, Chelveston, Achurch, Aldwinkle.
- Circle 4 – (7 to 8 miles) Extra travel fees apply. This zone includes, Oundle, Clopton, Wadenhoe, Stoke Doyle, Barnwell, Clopton.
Please contact me for availability.
Keys/alarm codes are kept in a secure lockbox within our home.
No address/owner details are kept with keys.
Yes I have full liability insurance, I am first aid certified and have full DBS clearance.
I will immediately contact the owner and your vet. I will take your pet to your vet or the nearest vet for assistance.
I have experience with large breed dogs, lead reactive dogs, nervous dogs, senior dogs and high prey dogs.
I also have experience with multiple other animals including cats, rabbits, guinea pigs, hamsters, tortoises, other reptiles as well as horses and other animals.
With temperatures warmer than 24 degrees, outdoor activity will be shortened to ‘toilet breaks’ and shaded sniffing sessions. The remainder of the visit will be spent indoors with mental stimulation, enrichment activities and play.
Fresh water top ups will be provided to keep your pet cool.
In storms and heavy rain, we’re not afraid of a bit of mud, however in the event of thunder and lightening or torrential rain, I will provide quick toilet breaks followed by indoor towel dry and play time.
Towelling off rule – I will always try my best to dry off soggy paws and fur before going back inside your home. Please leave a designated towel by the door on wet days or provide instructions on this.
For nervous pets, I can stay to offer them reassurance in storms.
Yes absolutely. I will send you report and photos via WhatsApp.
Safety is my top priority during transit.
- My vehicle is fitted with the appropriate crates in the boot, also ISOFIX seatbelts to ensure your dog cannot move freely while I am driving.
- I never leave dogs or any animal unattended in the vehicle.
- I utilize non slip all weather rubber mats.
- My vehicle is sanitized daily with pet – safe disinfectant to prevent spread of germs/fleas.
- Spill proof water bowls are available for hydration between stops.
- First aid kit is kept on board at all times.
- I will carry a digital and physical log of all emergency contact info for every pet in my care.
Yes absolutely. All clients will receive a ‘meet and greet’ with me to check on all details. This is a free service and should last between 20 to 30 mins. During this session, if agreed on the service being provided, clients are provided client registration form and contract to sign and complete.
- More than 24 hours cancellation – no payment required.
- Less than 24 hours – 50% payment required.
- If I arrive for the session on the day, and not needed – full payment will be required.
I will send an on-line payment link to you for payment. I also accept bank transfers.
Wish to Take a Trial?
Click below to schedule a meet & greet before you leave your pets with me
